Privacy Policy

Last updated: September 27, 2026

1. Controller and Contact

The party responsible for the processing of personal data in this online shop is:

Kuscha Coffee GmbH
Kuscha Coffee
Moltkestraße 114
40479 Düsseldorf
Germany
Email: info@kuschacoffee.de

If you have any questions regarding data protection or would like to exercise your rights, please write to us at the email address provided above.

2. Operation of our Online Shop

Our online shop is powered by Shopify. When you visit and use the shop, technically necessary data is processed, such as your IP address, device and browser information, pages visited, as well as the time and extent of usage. This is necessary to provide the shop, ensure its security, and resolve errors. The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure and functional operation of the shop.

Shopify processes data for the provision of the shop platform. In doing so, data may also be processed in countries outside the European Economic Area. Information on data processing by Shopify can be found at https://www.shopify.com/de/legal/datenschutz.

3. Orders and Customer Account

When you place an order, we process the information required for this purpose. This includes, in particular, your name, contact information, billing and shipping address, items ordered, payment method, and order information. We use this data to process and deliver your order, to communicate regarding the purchase, and to handle returns and cancellations. The legal basis is Art. 6(1)(b) GDPR.

If you create a customer account, we process the account and login data required for this purpose in order to provide you with account functions. The legal basis is Art. 6(1)(b) GDPR.

To the extent that we are required to store order and billing data due to legal retention obligations, this is done on the basis of Art. 6(1)(c) GDPR. After the expiry of the respective applicable periods, we delete the data, provided there is no other legal basis for its storage.

4. Payment and Shipping

To process your payment, we pass on the necessary data to the payment service provider you have chosen. Depending on the payment method, they may also process this data under their own responsibility for data protection. The legal basis for the transfer for payment processing is Art. 6(1)(b) GDPR.

We offer the following payment services: credit card payment, Shopify Payments, and PayPal.

For delivery, we pass on the necessary recipient and shipping data to the commissioned shipping service provider. The legal basis is Art. 6(1)(b) GDPR. We use the following provider for this: DHL

5. Contacting Us

When you write to us via email or a contact form, we process your information in order to answer your inquiry. If the inquiry relates to an order or its preparation, the legal basis is Art. 6(1)(b) GDPR. For other inquiries, the legal basis is Art. 6(1)(f) GDPR; our legitimate interest is in processing your message.

We delete the information once your inquiry is resolved and there are no legal retention obligations or other reasons for further storage.

6. Newsletter

If you subscribe to our newsletter, we will use your email address to send you information about Kuscha Coffee and our products. The legal basis is your consent according to Art. 6(1)(a) GDPR. You can withdraw this consent at any time for the future via the unsubscribe link in any newsletter email.

We use Shopify Email for sending. Further details on any external newsletter service used and any performance measurement must be added here if these functions are used.

7. Cookies and Similar Technologies

Our shop uses technically necessary cookies and similar technologies so that basic functions such as the shopping cart and the ordering process work. Insofar as we use additional technologies for analysis, advertising, or personalization, we obtain the necessary consent via our cookie settings. You can change or withdraw your consent at any time for the future there.

Information about the technologies actually used and your options can be found under "Cookie Settings" on our website.

8. Analysis, Advertising, and Other Services

We use Shopify's analysis features to understand how our online shop is used. In particular, information about visited pages, products viewed, purchases, the device used, the browser, and the approximate origin of the visits may be processed. We use these evaluations to improve the functionality and offerings of our shop.

To the extent that cookies or similar technologies requiring consent are used for this analysis, processing takes place only with your consent according to Art. 6(1)(a) GDPR. You can change your selection at any time via "Cookie Settings" on our website. Information regarding processing by Shopify and possible transfers to countries outside the European Economic Area can also be found in Section 2 and Section 9 of this privacy policy.

We will describe advertising services and other analysis programs here as soon as we implement them in our shop.

9. Recipients and Transfer to Third Countries

We only pass on personal data to the extent necessary for the operation of the shop, the processing of your order, the fulfillment of legal obligations, or on another permissible basis. Recipients may include, in particular, Shopify, payment service providers, shipping companies, and technical service providers used by us.

When data is processed outside the European Economic Area, we ensure compliance with the requirements for such a transfer under the GDPR, for example, through an adequacy decision or appropriate safeguards such as Standard Contractual Clauses of the European Commission.

10. Your Rights

Subject to the statutory requirements, you have the right to access your personal data, as well as the right to rectification, erasure, restriction of processing, and data portability. You may object to processing based on legitimate interests. You may withdraw your consent at any time for the future.

To exercise your rights, please contact us at info@kuschacoffee.de. You also have the right to lodge a complaint with a data protection supervisory authority. For our company in Düsseldorf, this is the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia: https://www.ldi.nrw.de/.

11. Changes to this Privacy Policy

We update this privacy policy if our data processing or legal requirements change. You will find the current version on this page.

Special coffee. Full flavor. Good moments.

Kuscha Coffee

Kuscha Coffee comes from Düsseldorf and was born from a simple idea: We want to discover, share, and enjoy good coffee.

We look for coffees with character, exciting flavors, and an origin we can understand. In doing so, we don't want to make coffee complicated.

Whether it's a strong espresso in the morning, a creamy cappuccino, or an aromatic filter coffee – at Kuscha, it's all about finding the coffee that suits you.

Our café is the place where everything comes together: coffee, people, conversation, and good moments.

Now, we are bringing a part of that to your home, too.

Kuscha Coffee. From Düsseldorf to your cup.

ORDER NOW

From the origin to your cup.

Our History

For us, coffee is more than just a drink. It is a moment – and behind this moment are people, places, and stories.

Good coffee begins long before it lands in the cup.

Our process

Good coffee begins long before it lands in your cup.

We carefully select our coffees based on their origin, quality, and character. Every bean tells its own story – shaped by its region, the climate, and the people who grow it.

From origin to roast, we focus on one thing: bringing out the best in every bean while preserving its unique character.

Good coffee begins where it grows.

Origin with responsibility

That is why we prioritize responsible sourcing, transparent supply chains, and long-term relationships with our partners.

We look for coffees that are not only impressive in their quality, but whose origin we can trace and where people and nature are treated with respect.

This is how we create coffee that preserves its roots – and that we can share with you with a clear conscience.

That is why we are here.

For us, Kuscha means respect.

Respect for the farmers.
Respect for nature.
Respect for the craft.
Respect for the people who drink our coffee.

So that you can taste all of that in every single cup.

Kuscha Coffee is at home in Düsseldorf.

From Düsseldorf

This is where coffee, people, and great conversations come together. In our café, you can experience our coffees, discover new flavors, and find your personal favorite.

And if you can't be with us in person, Kuscha simply comes to you.

From Düsseldorf to your cup.

DISCOVER COFFEE